Spam Blocking

SUMMARY

This article will discuss Spam Blocking how it is used, and how it will be helpful to you.

The following topics are discussed in this article:

• How does Spam Blocking work?
• Blocking a visitor from PHP Live! during a chat session
• Blocking a visitor from PHP Live! manually from the operator home page

INFORMATION

How does Spam Blocking work?

The Spam Blocking feature will allow you to block spammers by their IP address from requesting Live Support on your website. Any operator can block an IP address and the block will be shared and active throughout all departments and operators. During the time the spammer is being blocked they will see an Offline status on your website and it will remain active for 3 days.

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Blocking a visitor from PHP Live! during a chat session

1. To block the visitor that you are chatting with from using your Live Support you will click on the Spam Block tab located in the middle section of your chat window
   
   
   
   
   
   
2. From here you will click on the button labeled Click Here to block xxx.xx.xxx.xx and a new window will open, you should now be on the Operators: Spam Blocking page
   
   
3. The Operators: Spam Blocking page will now show the IP address that you just blocked in the white box in the middle of the page
   
   
   
   
• If you blocked this visitor on accident all you need to do is click on the blue link [remove SELECTED ip from list] and the IP address you have selected will be removed from the box and the visitor will no longer be blocked
  
  
4. Congratulations! You have now blocked the visitor from using your Live Support and you can now close the window.

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Blocking a visitor from PHP Live! manually from the operator home page

1. Login as an Operator through your web browser (Do NOT login through WinAPP).
   
   
2. Once you are logged in you will click the Spam Blocking link towards the top right side of your screen. It is located right below the Support Rating.
   
   
   
   
   
   
   
3. You should now be on the Operators: Spam Blocking page. On this page you can enter the visitors ip address into the 4 small boxes located right under Block IP from System and click on block ip address to save.
   
   
   
   
   
4. You will now see the ip address you just entered in the white box in the middle of the screen.
   
   
5. Congratulations! The ip address you entered in is now blocked from Live support, you may now close the window.
   

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